Job Title: Ancillary Claims Adjuster

Department: Claims Administration

Pay Grade:
     Choose Pay Grade

Overtime Eligibility:
   Non-Exempt

Date:  
 November, 2025

Job Summary:

The Ancillary Claims Adjusters plays a critical role in claims. This is a full-time, in-office position based in Richardson, TX.   As a Claims Adjuster in our Claims Administration Department, you will be part of a special team that plays a critical role in our claims process. In this role you will work with customers, vehicle inspectors and repair facilities to determine claim eligibility.

Minimum Qualifications:

Education

High School diploma or equivalency

Experience

1 to 2 years of Claims processing  or call center experience

Licensure, Certification, and/or Registration

Current or previous ASE Certification preferred

Supervision Exercised

☐ Direct    ☒ Indirect   ☐ N/A

Typical Positions Supervised

N/A  

Primary Job Functions

• Verify information set-up on claims, to determine if the customer's complaint, the diagnosis, the failed parts are documented and justified the approved repair.
• Verify repair costs are performed within industry standards.
• Verify repair information to determine if coverage was within the limits of the service contract.
• Interface with customers, agents, dealers to complete all investigations of claims.
• Complete a fair settlement of the claim.
• Contribute to team effort by accomplishing related results as needed.
• Verify claims are processed following the policy and procedure established by Smart Autocare

 Periodic Job Functions

• Participate in any projects, reports, documentation, tasks or objectives assigned

• Spanish fluency/Bilingual a plus
• Parts and Labor Guide familiarity.
• Intermediate knowledge of Windows-based computer programs.
• Exceptional customer service and communication skills.
• Ability to read, analyze and interpret general business correspondence or technical procedures.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists