Title: | Cancellation and Payments Clerk |
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ID: | 1479 |
Position: | Cancellation and Payments Clerk |
Department: | 673222 |
The Company: Smart AutoCare (SAC) is people taking care of people. We provide consumer protection products within the automotive industry, with integrity and longevity in mind.
Cancellations and Payments Clerk: We hire the best employees to serve our customers. As a Cancellations and Payments Clerk in our Accounting Department, you will be a part of a special team that plays a critical role in our cancellations and payments process. In this role, you will provide excellent service to our customers by ensuring that cancellations and payments are processed in a timely and efficient manner. The ideal candidate will possess the following qualities:
Job Duties
- Documentation verification according to the reason for the cancellation.
- Answer calls from customers, dealerships, and lienholders regarding cancellations and payments.
- Gather and sort invoices for Accounts Payable.
- Process workflow from the claims department to issue payment via credit card processor to repair facilities.
- Follow up on issues that arise from cancellations and payments
- Assist with contract transfers
- Additional tasks and duties as assigned
Job Qualifications
- 1 year of experience
- Ability to manage high call volume and take calls professionally
- Have high levels of organization and detail-oriented
- Must be a team player and able to adaptable
- Must be able to transition from one task to another clearly and concisely
- Ability to think critically and use common sense to solve issues and problems that arise.
- High school degree
This position is a 9:30 am-6 pm shift, Monday through Friday, and at least one Saturday (7:30-1) a month. The applicant must be able to work this shift to support our phone coverage needs.