Job Title: Claims Administrative Support

Department: Claims Administration

Pay Grade:
     Choose Pay Grade

Overtime Eligibility:
   Non-Exempt

Date:  
 November, 2025

Job Summary:

The Claims Administrative Support role plays a critical part in the overall claims process. This is a full-time, hourly, in-office position based in either Richardson, TX or Jacksonville, FL.

The primary responsibilities include reviewing and processing repair facility invoices for claim payment, responding to customer and repair facility emails, and taking phone calls to support repair facilities and customers as needed within the Claims Administration Department.

The ideal candidate demonstrates strong patience, attentiveness, clear verbal and written communication skills, and a positive, customer-focused attitude. This position reports directly to the Total Loss and Administrative Supervisors.

Minimum Qualifications:

Education

High School diploma or equivalency

Experience

Proven customer support experience or experience as a client service representative

Licensure, Certification, and/or Registration

N/A

Supervision Exercised

☒ Direct    ☒ Indirect   ☐ N/A

Typical Positions Supervised

N/A  

Primary Job Functions

• Manage high volume of incoming emails/calls
• Identify and assess customer’s/repair facilities’ needs to achieve satisfaction
• Build sustainable relationships and trust with repair facility/customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using appropriate methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer/repair facility interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers and repair facilities.

Periodic Job Functions

• Participate in any projects, reports, documentation, tasks or objectives assigned

• Spanish fluency/Bilingual a plus
• Intermediate knowledge of Windows-based computer programs.
• Exceptional customer service and communication skills.
• Strong phone contact handling skills and active listening
• Customer Orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively