Job Openings >> Client Relationship Representative
Client Relationship Representative
Title:Client Relationship Representative
Position:Client Relationship Representative
Department:Agent Support

The Company: Smart AutoCare (SAC) is people taking care of people. We provide consumer protection products within the automotive industry, with integrity and longevity in mind.

Our Client Relations Specialist: We hire the best employees to serve our customers. As a Client Relations Specialist in our Agent Support Department, you will be a part of a special team that plays a critical role in our success by providing outstanding client support and services. In this role, you will work with customers, agents, and dealerships. Ultimately, you will help establish our reputation as a partner that delivers an outstanding client experience.

Job Duties

  • Respond to client inquiries timely and accurately via phone and email within established service levels
  • Plan, coordinate, and host client training via video conference or other means, as needed
  • Ensure accurate set up of Clients in the internal system; ensure accuracy of new dealer signups, product additions, commission changes, and client database accuracy
  • Communicate account and sales data to management
  • Ensure timely, accurate, and successful delivery of solutions according to the client’s needs and objectives
  • Stay abreast of changes to procedures, regulations, and industry standards
  • Other responsibilities as assigned

Job Qualifications

  • High school diploma required; associates degree in business administration or similar degree is preferred
  • 3 years of experience
  • Proactive approach to identifying and resolving issues
  • Pleasant phone voice and demeanor
  • Experience delivering client-focused solutions
  • Exceptional time management and organizational skills; demonstrated ability to manage multiple tasks simultaneously
  • Ability to communicate professionally with a wide range of personalities and experience levels
  • Intermediate proficiency and experience using Microsoft Office package
  • Exceptional written and verbal communication skills

Hours: 9 am to 6:00 pm Monday - Friday

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